Information we collect
We collect information that helps us respond to enquiries, prepare moving quotes, deliver services, process payments and improve the customer experience.
- Personal information, including your name, address, email address, phone number and other contact details.
- Service information, including pickup and delivery locations, inventory, access requirements and preferred moving dates.
- Payment information required to process transactions. Card or bank details may be handled securely by trusted payment providers.
- Website usage information, such as IP address, browser type, device information, pages viewed and cookie or analytics data.
How we use your information
- Provide, quote, schedule and manage moving, packing and related services.
- Process payments and provide transaction information.
- Communicate about enquiries, bookings, schedules and service updates.
- Operate, secure and improve our website, systems and customer experience.
- Meet legal obligations, prevent misuse and protect legitimate business interests.
How we share information
We do not sell or rent your personal information.
- Trusted service providers that support payment processing, communications, IT, analytics or customer service.
- Business and service partners when required to coordinate or deliver an agreed service.
- Professional advisers, regulators or legal authorities when required by law, legal process, fraud prevention or the protection of legal rights.
Data security and retention
We use reasonable administrative, technical and organisational safeguards to reduce the risk of unauthorised access, loss, disclosure or alteration. No internet transmission or storage system can be guaranteed to be completely secure.
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, record keeping, dispute resolution and legal obligations.
Cookies and analytics
Our website may use cookies and similar technologies to operate forms, remember preferences, understand website use and improve performance. Browser settings can be used to restrict cookies, although some website features may not work as intended.
Your rights and choices
- Ask to access or correct personal information we hold about you.
- Request deletion where legal and contractual obligations allow it.
- Withdraw consent or opt out of marketing communications at any time.
- Raise a privacy concern or ask how your information has been handled.
Changes to this policy
We may update this Privacy Policy when our services, systems or legal requirements change. The current version will be published on this page.
Contact us
Questions about this policy can be directed to Pathway Movers.