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EXCELLENTTrustindex verifies that the original source of the review is Google. Recently used Pathway Movers to move house, overall very disappointing. Removalists turned up 4 hours late and then tried to rush through the whole job. Removalists were literally running with items and caused large scratches and dents on a coffee table and hardwood flooring. A piece to my bed frame was "lost" during the move and trying to organise a replacement, or any form of compensation, has been almost impossible. Don't waste your time and money, book elsewhere.Trustindex verifies that the original source of the review is Google. I recently used the services of Pathway Movers (formerly known as CBDway Mover), and while the move was completed, the overall experience left much to be desired. The movers assigned to the job, Mohit and Griffin, arrived in the afternoon and began work around 12:50 PM. At the time of arrival, neither had eaten lunch, so I provided them with snacks and drinks, as it felt inappropriate for them to work without a proper meal. The move was completed around 6:00 PM, at which point I again offered refreshments before they departed. I was billed for the time between 12:40 PM and 6:20 PM—30 minutes beyond the actual. While I did not object to the slight overcharge, viewing it as a tip for their efforts. Sadly it was not the only thing that was not handled professionally by them. The move itself was somewhat rough, resulting in minor scratches and marks on some of the furniture. While I understand the urgency in packing, the lack of care and apparent inexperience from the movers was evident and concerning. More importantly, there was an incident where Mohit, the driver, accidentally broke a flowerpot belonging to a third party while reversing the truck, which I found out after they left. Initially, both movers denied any knowledge of the damage, they only stopped arguing after I mentioned that there was CCTV footage of the incident. The video clearly shows that the spotter failed to perform his role while the truck was reversing, reflecting poor adherence to standard operating procedures. I raised this matter with their supervisor, Garry (aka Gurbinder from North Clyde). Initially, he was courteous and open during our conversations. The owner of the damaged flowerpot requested a like-for-like replacement, which I felt was reasonable. I even offered to cover any additional cost beyond what they could provide. Unfortunately, after a month of waiting, no action was taken, and no compensation was offered by Garry or his team. All follow-ups were initiated by me via calls, texts, and emails, further indicating a lack of accountability or willingness to resolve the issue. Overall, it was a disappointing and frustrating experience. I cannot recommend Pathway Movers to others, given their lack of responsibility and poor customer service. Update #1: I was contacted by Garry in just over 12 hours from the review is posted on a potential settlement of the damages to the third party property. Will further update.Trustindex verifies that the original source of the review is Google. Aman and Parth were super lovely and very efficient. Came all the way from the East to the West early morning to help move my x1 bedroom to my new apartment. They took care of my belongings and made great conversation. They were super friendly to my cat as well. My only fault is that my new mattress wasn’t wrapped in the glad-wrap type stuff which I have previously had in moves in the past so my new mattress/white bedding got quite dirty but everything else was handled really well with great care. I would recommend again however ask for my mattress to be wrapped.Trustindex verifies that the original source of the review is Google. Overall we were very happy with our experience with pathway movers! They arrived at 8am and it took them nearly 8 hours to move everything, we have a lot of stuff! Moving a four bedroom house in a 10 tonne truck. The crew were very nice and careful with all our belongings. The only thing we weren't happy with is that not everything fitted in the truck, resulting in me and my husband having to do another 4 trailer loads on the following days to move the remainder of our things. Not sure what the next size up is for a truck...Trustindex verifies that the original source of the review is Google. Shanky and jacky doing great job I recommend next timeTrustindex verifies that the original source of the review is Google. Aman and Ankush were assigned to help us move to our new home. They were punctual, well presented, polite, efficient and very careful with our items. We were extremely happy with the service they provided. Would happily recommend these guys. Thanks again gentsTrustindex verifies that the original source of the review is Google. I had a great local moving experience with this team - Ankush and Bhatia. One of the tough moves include our king size gas lift bed and solid wood dining set. Both guys handled all our belongings so well, especially having to navigate through our apartment building, including disassembling and re-assembling everything for us after too. Would definitely recommend and use them again for our future moves!Trustindex verifies that the original source of the review is Google. Both boys did great work and very helpful. They handled everything very nicely and professionally.Trustindex verifies that the original source of the review is Google. If I could I would give them 100 stars We moved from Craigieburn to Ballarat and the 2 men that we had were FANTASTIC, they got to our home at 8.00amand left our house after unpacking everything at 1.00pm which also included the 2 hour drive and honestly we have so many belongings it’s not even funny . They were so careful with our items , they packed the 50 boxes and most of them being tea chest size so quickly it was amazing , I could not recommend them enough ! I would absolutely use them againTrustindex verifies that the original source of the review is Google. They were excellent. Easy guys to work with. Maybe just a little bit more communication with ETA within timeframe window given could have been helpful for us but otherwise they were very efficient and obliging. Thanks
